Refund Policy



We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.


To start a return, you can contact us at Please note that returns will need to be sent to the following address: Shop 2, 270 New Line Road, Dural NSW, NSW, 2158, Australia


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.


You can always contact us for any return questions at


Returns and Refunds - In-Store Purchases


At Dural Pool Shop, we want you to be completely satisfied with your in-store purchases. We have a 14-day return policy that applies to in-store purchases, giving you ample time to request a return if needed.


To qualify for a return, please ensure that the item is in the same condition as when you purchased it - unworn, unused, with all tags intact, and in its original packaging. Don't forget to bring the receipt or proof of purchase with you.


To initiate a return, kindly visit our store located at Shop 2, 270 New Line Road, Dural NSW, NSW, 2158, Australia. Our friendly staff will assist you in processing the return and provide further instructions if necessary. Please note that returns made without prior contact or authorization may not be accepted.


If your return is approved, we will gladly provide you with a refund in accordance with our standard refund procedures. Refunds will be issued to your original payment method within 10 business days of receiving and inspecting the returned item. Please note that processing times by your bank or credit card company may vary.


Faulty Products and Damages


If you receive a faulty product, please contact us immediately. Our technicians will assess the product to determine the cause of the fault before approving the refund or exchange. In some cases, if the product is covered under warranty, we may need to ship it to the supplier for repair or replacement. For more information, please refer to the warranty details that should have been provided with your product.


In the event that there are damages to the products within the boxes, please ensure you provide evidence of the damages, such as photographs. Damaged products cannot be used if a refund is required, as they must be returned in their original condition.




The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.




We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at